Our story

About us

Our story

Resilient IT was founded in April 2015 by Simon Jordan.  After working as a solutions specialist in the enterprise space for over 20 years, Simon discovered his passion for Business Continuity when he joined Plan B (looking after their largest key accounts). Having worked there for over 2 years he left and formed Resilient IT to specialise even further in this space.

Based in Auckland but taking on Australiasia Resilient IT is formed off the basis that our customers no longer want to deal with generalist providers with large bags of product based tricks.  They need partners that are the ‘best’ at what they do, understand their domain completely and partner where skills are required outside this domain. Resilient IT is totally focused on business continuity and information security and back this up with a strong and broad knowledge of ICT technologies and enterprise governance.

We can help to implement programmes or assist by training your own staff and guide them through the implementation of successful BCM and ISM programmes.  We believe there is no other organisation in New Zealand with the depth of knowledge and level of certification than us in our chosen area of expertise.

Simon Jordan

Simon Jordan

Managing Director/Principal Consultant

B.Sc, MBCI, MInstD, ISO27001 Lead Auditor/Implementer, ISO22301 Lead Implementer

Simon has more than 20 years of experience in both NZ and the UK working at the highest levels in large organisations such as Computerland, Gen-i, Spark, IBM and specialist Business Continuity Provider Plan B.

Simon has a strong business/technical mix covering IT, telecoms and business and has assisted many of New Zealand’s top companies in all aspects of their IT, IT DR, Security and BCM programmes.

His key strengths are: Business Continuity and Crisis Management, Disaster Recovery and Backup, Information Security, Enterprise WAN and Networking including WiFi, Enterprise Systems including Power/AIX/iSeries/x86 and Storage (NAS, DAS, SAN), Replication technologies, IP PBX, and Project Management

Keivan Memarzedah

Keivan Memarzedah

Chief Technology Officer/Consultant

AMBCI, ISO27001 Lead Implementer/Auditor, ISO 22301 Lead Implementer MCTS, CCNA, VCP

Keivan has more than 19 years of experience in Building and Delivering IT, DR and Business Continuity Solutions for Physical, Virtual and Cloud based infrastructure within New Zealand and abroad.

His key strengths are: Implementation and Auditing of ISO 27001 Information Security Management and ISO 22301 Business Continuity Management Systems, Backup, Replication and Recovery technologies, Virtualization Platforms (VMware, Hyper-V), Storage (SAN/NAS/DAS) technologies, Microsoft and Linux platforms and networking technologies and building and leading high-performance teams,

Keivan’s career spans nationwide business continuity specialist Plan B/ICONZ, Disaster Recovery Group Ltd, National IT services provider such as DTSL, Agile and large organisations such as Skycity Ltd.


Nalin Wijetilleke

Nalin Wijetilleke

Lead Auditor/Senior Consultant

MBA, FBCI, CISA, CGEIT, PMP, ISO 22301 Lead Auditor, ISO 27001 Lead Auditor and Implementer, Certified Data Protection Officer

Nalin has over three decades of industry experience across various industry verticals. He has been actively engaged in the design and implementation of end-to-end business continuity management/crisis management solutions, adding significant business value to those organisations he had been engaged with. He has a deep understanding of the human side of behavioural and cultural change required in the implementation of business resilience strategies.

Nalin has both international and local experience, prior to joining the team at Resilient IT, he was a senior manager and the lead continuity consultant with KPMG, New Zealand.  Nalin is one of the most senior business continuity management professionals in New Zealand

Ken McWilliams

Ken McWilliams

Associate Consultant

AMBCI, ISO22301 Lead Implementer

As an Associate Member of the Business Continuity Institute (AMBCI) and certified as an ISO 22301 Lead Implementor, Ken has over 6 years’ experience in the delivery of business continuity plans, completing business impact analysis and the application of tactical recovery strategies to ensure business continuance irrespective of the crisis event.

As an experienced business continuity, professional he can deliver business continuity consulting services following the Business Continuity Institutes Good Practise Guidelines (2018) and aligned to ISO22301:2012.

Ken also brings over 25 years’ experience in the IT&T industry in various management roles and is the Director and Principle Consultant at Wellington based Eolas Consulting NZ Ltd



Pam Mitchell

Pam Mitchell

Associate Consultant: BC and H&S

OTNZR, MBS Health Management, PG Dip Emergency Management, AMBCI

Pam’s business continuity, health and safety, injury management and general management experience has been developed over 30 years across the public and private sectors in New Zealand. 

Throughout her career she has been passionate about looking after people and treating people like strategic assets, rather than resources.  Her study and experience has led her to be a proven and pragmatic operator with a focus on managing business disruption caused by multiple possible events.  Pam can assist small to large businesses with identifying business disruption threats, implement business continuity plans, exercises, training and development and any associated health and safety aspects.

Steven Webb

Steven Webb

Information Security Management Consultant

NCEE, Electronics

Steven has more than 20 years of experience working in both the Enterprise and Government space, in the areas of solution design & delivery, product development & management, technical consulting, IT support and strategy development.  More recently he has specialised in the growing areas of mobile apps, IoT solutions, mobility strategy and consulting, mobile security, and business transformation through innovation.

Steven has a passion for helping clients not only achieve their business objectives but how their offerings can improve the lives of all New Zealanders. He understands the importance of a secure foundation for businesses to achieve their strategic goals and digital innovation.

He is excited to join Resilient IT and assist our clients in the facilitation of standards-based frameworks and has a vast and broad level of experience in all aspects of business.